Return and Refund Policy

We aim to ensure your complete satisfaction with every purchase you make. However, if you're not fully happy with your order, here’s a clear explanation of how our return, refund, and exchange procedures work.

Important Information:

  • Return Period: You have 30 days from the date of delivery to return items.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Processing Time: Refunds will be issued within 7 days after the return is approved.
  • Return Shipping Costs: The customer is responsible for covering the return shipping fees.

Return Timeframe
You are eligible to return your items within 30 days of receiving your order. To initiate a return, please reach out to us at support@sendisa.com. Ensure the items are unused, unworn, and are still in their original packaging with all tags attached. Please note that returns will not be accepted if more than 30 days have passed since the delivery date.

Steps for Returning an Item

  • Contact us first: Before returning any item, please email us at support@sendisa.com with your order details and reason for the return. Items returned without prior approval will not be processed.
  • Follow our return instructions: Once your return request is approved, we will send you detailed instructions on how to return the item.
  • Ensure safe packaging: Properly package the returned item to avoid any damage during the return shipment.
  • Responsibility for Return Shipping: The customer will bear the cost of return shipping.

Refund Process
Upon receiving and inspecting your returned items, we will begin processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 days for the refund to be processed. Note that we do not charge any restocking fees.

Exchanges
If you have decided to exchange your item for another, simply contact us at support@sendisa.com with the details of the item you'd like to exchange for, and we will assist you throughout the exchange process.

Order Cancellations
If you need to cancel your order, please reach out to us as soon as possible at support@sendisa.com. While we will try to accommodate your cancellation request, please be aware that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us immediately. Take a clear photo of the issue and send it to us at support@sendisa.com. We will resolve the matter promptly by sending a replacement or the correct item.

For more comprehensive details, please refer to our Terms of Service.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00

Email: support@sendisa.com
Phone: +447441476321
Contact Form: Click here

Business Information
Sendisa is operated by CODALE ECOM LIMITED, a company registered in the United Kingdom.

Company Number: 16183315
Duns: 232804420

Address:
71-75 Shelton Street
Covent Garden
London, United Kingdom, WC2H 9JQ