Shipping Policy
Essential Information:
- Order Cut-Off Time: 16:00
- Processing Time: 1-2 working days (Monday - Friday)
- Delivery Time: 5-7 working days (Monday - Friday)
- Free Shipping: Available for all United Kingdom orders.
Order Cancellations
To cancel your order, contact us at support@sendisa.com as soon as possible. Cancellations cannot be processed once the order has been prepared for shipping.
Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has begun. This process typically takes 1-2 working days (Monday - Friday). Once completed, your order will be shipped, and you’ll receive tracking details via email.
Delivery usually takes 5-7 working days (Monday - Friday).
All orders within the UK qualify for free shipping.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Please take photos of the issue and send them to support@sendisa.com. We’ll promptly review the matter and arrange for a replacement.
Potential Delays
Orders should arrive within 6-9 working days (Monday - Friday). However, delays may occur due to peak periods, holidays, weather, or other factors.
If your order hasn’t arrived within this period, please allow an extra 3 working days (Monday - Friday) before contacting us. If it still hasn’t arrived, reach out to us at support@sendisa.com, and we’ll look into it.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: support@sendisa.com
Phone: +447441476321
Contact Form: Click here
Business Information
Sendisa is operated by CODALE ECOM LIMITED, a company registered in the United Kingdom.
Company Number: 16183315
Duns: 232804420
Address:
71-75 Shelton Street
Covent Garden
London, United Kingdom, WC2H 9JQ